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We're all in this together. We send our love and best wishes - COVID-19 update

Dear Guests

Our hearts are heavy. On the advice of Visit Cornwall, Cornwall Council and Public Health England we are at the point where we are requested not to encourage any movement to Cornwall for the next three months.

We will therefore be contacting you if you have a booking, with a start date from now, up until 20th June 2020.

Our one hospital in Cornwall is going to be pushed beyond the max as it is. Yesterday our government ordered all pubs and restaurants to close.

We are entering a challenging phase for us all, however we have each other and together we are stronger. Kindness is showing up in the most unexpected places. My team and I are working all hours to provide you with the information you need for your travel insurance claims, or failing that to transfer your holiday to a later date. We are busy collating our owners dates for 2021, so that we might offer you the option to postpone your booking until next year.

If you have a travel insurance policy, we understand it is a bit of a hassle to go online and make a claim, however we are a small business, managing many other micro businesses (holiday homes) and all our livelihoods are at stake here. We want to remain open so that we can welcome you in the future.

Critically, we are working through the bookings up until the end of April first. If your booking falls after 01.05.20 please wait to hear from us. Our phones are extremely busy, so please bear with us, as we take time to give each of you our best attention.

We are so very sorry you are going to be missing out on your planned holiday this spring.

With love and best wishes

Emily, Mel, Debbie, Lizzi, Alex and Chris

 

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