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Flexible Booking Policy

Holidays are important and we understand your keenness for a change of scenery, so to enable you to plan ahead with confidence, we are introducing some flexible terms, contrary to our standard terms and conditions.

Welcome to a temporary, flexible, booking policy for any new booking for a 2020 stay that is made prior to 31st December 2020, while we all get back on our feet again. For any booking for a 2020 stay, made prior to 31st December 2020, we will be happy to offer a transfer to an alternative date, in the same property, to be taken no later than 31st December 2021. You may transfer your booking to a higher or lower value period however please note that you will be liable to pay any difference should the value be higher. If you defer to a cheaper time then you will be credited with the price difference.

We will not charge an administration fee for any specified change,  to your booking, for the reasons below, made prior to 31st December 2021.

Please be aware that any existing or new insurance policy may not cover you for any cancellation related to COVID 19 but we recommend that you take out insurance to cover all other events that may result in your booking being cancelled. Please note that the flexible booking is available only in relation to any cancellation that arises directly as a result of Government advice against travel in your home location or the property location, or due to you, or one of your party becoming unwell with COVID 19. For all other cancellations our standard terms and conditions apply.

In order to book using our flexible booking policy you will need to opt in at the booking stage and transfers will only be available on the basis that you give notice of your intention to transfer at least 48 hours before your arrival due date.

These terms are a temporary variation to our standard terms and conditions .

 

COVID19 - Frequently Asked Questions


Friday 18th September

The rule of 6's. Under current legislation we are unable to accept a booking in a single cottage, of 7 or more persons, of any age. If you have a booking in the next three weeks and had registered 7 or more on your guest list, we have been in touch with you to discuss how you would like to proceed. We will continue to work through the bookings in date order, however do please feel free to email us on hello@cornishholidaycottages.net if you would like to let us know your intentions.

Friday 10th July

We are so delighted to be hosting your holidays here in the Falmouth and Helford River area again.

Understandably, as we all navigate a slightly different way of doing things, you have questions. Below are those most frequently asked. For anything else please do not hesitate to be in touch.

Are the restaurants, pubs, cafes and attractions open?

Yes they are. Nearly all. To ensure availability please book ahead so that the teams running the attractions and restaurants can ensure the most optimum comfort for everyone. Booking ahead is the new norm. We have collated some further info on specific establishments here.

Are the public conveniences open?

Yes they are. Please ensure you have some hand sanitiser with you at all times and where possible keep washing your hands.

What about supermarkets?

Please consider purchasing your holiday home food from our local suppliers such as the Cornish Food Box Company. Mention you are staying with CHC and get £5 off a £50 order. Your items will be delivered direct to your holiday home. Please also visit our local artisan bakers such as Stones Bakery, or Baker Tom, both in Falmouth. Here you will also find a fishmonger, butcher, many pasty shops, Un Rap a zero waste store, a brilliant health food shop and the divine Courtyard deli. For a more comprehensive list please see here.

How will the cottage be prepared for me?

Your holiday home will be rigorously cleaned, from top to bottom, prior to your arrival. We are effectively carrying out a full house sanitisation. The odd long standing, family, second home might not have their books cleaned/put away, as they have so many, however in those cases signage will notify you of this.

All the ‘touchpoints' will be thoroughly clean and we would be grateful if you could leave them so on departure.

Will my holiday home be as ‘normal'?

Certain things will have been removed such as some of the soft furnishings, (mainly bed cushions and throws), board games, books, dry food items and maps, as they cannot be thoroughly cleaned each changeover. Please therefore bring any of these items with you, if you so desire them. Otherwise you should find your holiday cottage every bit as normal as usual.

What would happen if I should contract COVID19 whilst on holiday?

If you start to feel unwell whilst on holiday you must call the NHS 111 service immediately and then notify us on 01326 250339 or out of hours, on 07812 007153. If you are well enough to travel, we are sure you will want to go home, however care should be taken not to stop off enroute where you could risk infecting others and spreading the virus. If you are too unwell to travel and you have to isolate for two weeks and this goes beyond the end of your planned holiday period, then Cornish Holiday Cottages will endeavour to enable you to stay on and the extra nights will be charged to you. Any future affected bookings would be offered the opportunity to reschedule, or should this not be possible, then we would be obligated to refund their stay/transfer them to another property. On your departure, we would close the accommodation for at least 72 hours and then perform a full decontamination clean. The following guests (if they should fall within two weeks of the date of departure of the affected guests) would be informed that there had been COVID in the building.

How can we keep each other as safe as possible?

Please frequently wash your hands time and wear a face mask in public spaces, shops etc. For everyone's peace of mind please maintain social distancing when out and about. If you feel unwell, do not go out and let us know immediately. You will be sent a self-certification of wellness prior to your arrival. Please be sure to complete this and notify us of any changes should they occur afterwards.

Can I book for 2021 now?

Yes you can. The holiday home owners have released dates for 2021 early to accommodate the demand. What is more, nearly all the holiday home owners have kindly agreed to freeze the 2020 rates for 2021.

With much love and all our best wishes

Emily, Mel, Debbie, Lizzi, Alex and Chris

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