COVID-19 Update 03.04.20

April 3, 2020 by Mel.d-p No Comments

Dear Customers

I hope you are keeping well and are not feeling too challenged by this situation we find ourselves in.

It has been lovely talking to so many of you these last few weeks and knowing that despite the circumstances you are safe at home and keeping well.  

Enormous thanks to those of you that are keyworkers and are tirelessly working and selflessly supporting humankind. Our hearts go out to families seriously affected by the virus and those struggling as a result of it.

To update you on where we are at with your booking management to date, we have been in touch with each of you that has a booking up until the end of April and we are now chronologically working onwards, up until the 4th June. We hope so much that we might be able to welcome you here again from 5th June, however we await further guidance.

A little shout out to the wonderful team here at Cornish Holiday Cottages, who are working long hours, to assist with your insurance claims, or moving your bookings to another time. And thanks also to our property owners, who despite facing a huge loss of income, are all showing so much compassion.

Never have I felt such a huge sense of community, thank you for being an integral part of this.

With love

Emily (Mel, Debbie, Lizzi, Alex and Chris)

Cancellation – Frequently Asked Questions

I am unable to make my holiday as the UK is in lockdown due to the COVID-19 pandemic

Please refer to your travel insurance company and notify them that under government legislation you are unable to come to Cornwall.

Travel insurance is to cover such eventualities as this virus pandemic and if you can refer to them, we would be so grateful. It will help our small business and that of the holiday home owner and it means you receive a refund on receipt of the claim.
We will waive our cancellation fee in this circumstance. Please email info@cornishholidaycottages.net if you would like us to provide you with the relevant documentation to fulfil your insurance claim.

What happens if I do not have travel insurance?

If you paid by credit card it is worth checking with your card handler as you may have insurance cover with them.

If you do not have any insurance to fall back on then please email us on info@cornishholidaycottages.net with your booking details. We will reply with 48 hours and subject to availability you will be offered alternative dates, up until the end of 2021.

Will the Cornish Holiday Cottages team be available to talk to, during the coming weeks?

Yes, we remain here for you throughout.

Once the spread of Coronavirus starts to dissipate, what do Cornish Holiday Cottages foresee happening?

We anticipate (and desperately hope for) a huge surge in last minute and late summer/autumn bookings in the UK. We are currently taking tentative bookings from the 5th June onwards.

This page will be updated frequently, in accordance with government guidance.    

Please take a look at our terms and conditions here.

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