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May 7, 2020 by Mel.d-p Comments (2)

Cornish Holiday Cottages new Flexible Booking Policy

We know how uncertain things feel at the moment. Holidays are important. They give us something positive to focus on, so to enable you to plan ahead, with confidence, we are introducing some flexible terms, contrary to our standard terms and conditions.

Welcome to a temporary, flexible, booking policy for any new booking for a 2020 stay that is made prior to 31st December 2020, while we all get back on our feet again. For any booking for a 2020 stay, made prior to 31st December 2020, we will be happy to offer a transfer to an alternative date, in the same property, to be taken no later than 31st December 2021. You may transfer your booking to a higher or lower value period however please note that you will be liable to pay any difference should the value be higher. If you defer to a cheaper time then you will be credited with the price difference.

We will not charge an administration fee for any change to your booking made prior to 31st December 2021.

Please be aware that any existing or new insurance policy may not cover you for any cancellation related to COVID 19 but we recommend that you take out insurance to cover all other events that may result in your booking being cancelled. Please note that the flexible booking is available only in relation to any cancellation that arises directly as a result of Government advice against travel in your home location or the property location, or due to you, or one of your party becoming unwell with COVID 19. For all other cancellations our standard terms and conditions apply.

In order to book using our flexible booking policy you will need to opt in at the booking stage and transfers will only be available on the basis that you give notice of your intention to transfer at least 48 hours before your arrival due date.

These terms are a temporary variation to our standard terms and conditions

COVID19 UPDATE – Tuesday 12th May 2020

The safety of our guests, property owners and housekeepers is very important to us. We have been reviewing our existing policies and terms and conditions to align with the latest Government directions. We will keep this page under review and will update it from time to time, so please do keep checking as the situation develops.

If you have an existing booking that is to commence in the next two weeks please contact us to discuss if we have not already spoken with you. Tomorrow we will start the process of contacting everyone with a holiday scheduled from 4th June to 4th July.

For guests due to arrive on or before 4th July 2020

You are entitled to transfer your booking to a new date with no administration charge. You will be entitled to request a date change to your booking up until the end of 2021. We will endeavour to transfer your holiday to your preferred new date, subject to availability. In the event that we cannot accommodate you with your choice of dates we will try to look at other options for you. In the event that you choose a stay that is of a higher value than your original booking then we will add the additional amount to your final payment. If the price is lower then you will receive a discount on your balance payment.

In the light of the circumstances, our property owners have kindly agreed to freeze the 2020 rates for 2021, so the rate change will only occur if you move to a different time period.

We will be reviewing existing bookings and the dates stated above on a regular basis in line with Government guidelines.

We desperately hope that we can welcome you back to Cornwall in July.

With much love and best wishes

Emily, Mel, Debbie, Lizzi, Alex and Chris

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