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We use cookies on our website to make your experience better and to help us monitor and improve our customer service. If you continue without changing your settings we will assume that you are happy to receive all cookies. You can manage the use of cookies through your browser. Read how we use cookies on our Privacy Policy page.

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Protecting Your Privacy

This privacy policy sets out how Cornish Holiday Cottages uses and protects any information that you give us.

Data and Privacy Policy

This privacy policy sets out how Cornish Holiday Cottages uses and protects any information that you give us when you use this website and make a booking with us either online, over the telephone or in person.

Cornish Holiday Cottages is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Cornish Holiday Cottages may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from Tuesday 1st May 2018

What information we may collect and process about you:


We may collect information that you provide by filling in forms on our website www.cornishholidaycottages.net. This includes signing up to receive our email newsletter, making a booking or requesting further information.
We may collect your contact information including name, contact details, information about people travelling with you, information about your booking or any additional information we may need to help meet your specific travel requirements.
Details of transactions you carry out with us either over the telephone or on our website.
Any other information relevant to customer enquiries and/or bookings.
If you contact us, we may keep a record of that correspondence.
We may occasionally record telephone calls you have with our team for training and quality purposes.

How we use your information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To carry out our obligations arising from any contracts entered into between you and us to enable us to complete your booking. We may use the information to improve our products and services.

Where you have consented to receive our email newsletter we will periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address that you have provided.
 
From time to time, we may also use your information to contact you for market research purposes. We will only contact you by email. We may use the information to customise the website according to your interests.

Any payment transactions will be carried out by an independent third party and the transaction will be governed by the third parties terms and conditions.

Who we share your information with?

In order to fulfill our contractual obligations to you we may share your information with:

Owners of the holiday cottage in which you are staying
The caretaker/housekeeper of the holiday cottage you are staying in
An independent third-party credit/debit card payment portal
A third-party review website that may request your comments on the accommodation and services we have provided

How will we hold your data?

We have retention policies in place to ensure that your information is only stored as required for relevant contractual and business purposes or to meet legal requirements. Where information is no longer required we do ensure it is disposed of in a secure manner.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment Security

Our online booking system allows you to pay for your holiday with a debit or credit card. We are PCI DSS (Payment Card Industry Data Security Standard) compliant. These are a set of standards for payment account data security.

SagePay

Cornish Holiday Cottages use Sage Pay as our secure online payment gateway. This means we do not store or process credit card details on any of our own systems as Sage Pay process these payments on our behalf. Sage Pay adhere to the strictest levels of fraud screening to make sure the card details remain secure during the transaction.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can enable, disable or delete cookies within the settings on your browser (usually located within the"Help", "Tools" or "Edit" menu. If you do not chose to accept cookies this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

You have a right to ask us not to process your personal data for marketing purposes. You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by Cornish Holiday Cottages for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. You will be given the opportunity to unsubscribe in every marketing email or you can do so by emailing us at info@cornishholidaycottages.net or writing to us at Cornish Holiday Cottages, The Square, Mawnan Smith, Falmouth, TR11 5EP

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Access to information:

You have the right to request details of personal information we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to Emily Boriosi, Cornish Holiday Cottages, The Square, Mawnan Smith, Falmouth, Cornwall, TR11 5EP.

You have the right to request that we amend the information we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.