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Booking Terms & Conditions

Please read carefully before proceeding with your holiday cottage booking.

Contract of Hire: Cornish Holiday Cottages, ‘The Agent', act only as agents for the owners of the property, ‘The Owners'. Therefore the contract of hire is between, you ‘The Guest' and ‘The Owners'.

A deposit of 30% of the whole rental is required within 7 days of reservation to secure a booking. Once this and a booking form are received by the agent, and the booking has been accepted, the hirer is responsible for the full rental cost. For this reason, we would urge you to take out a cancellation insurance policy. On receipt of the deposit amount and booking form, the agent will issue a confirmation letter within three days.

The full balance is due four weeks before arrival. Please note that no reminders will be sent. If a booking is made within 28 days prior to the holiday start date, then the full rental is due immediately to secure the booking.

Security (Good Housekeeping) Deposits:
We operate a Good Housekeeping Deposit scheme for many of our cottages. This involves supplying a refundable deposit of £100-£300 pre-arrival. We usually request this is paid at the time of your balance or whole rental payment, however it can be paid a week before arrival, if you prefer. Please stipulate this on booking.

We will be delighted to return these monies as long as the cottage has been left in a clean and tidy order, there has been no damage or breakages during your stay and if your party included a pet you kept to the few simple rules.

Method of Payment:
Payment may be made by bank transfer, credit or debit cards (Non EEA cards incur a 1.96% handling fee), or by cheque (payable to Cornish Holiday Cottages).

International Customers

Payments by Non EEA cards incur a 1.96% handling fee. International customers wishing to pay by bank transfer will need the following information as well as the bank details

IBAN Code: GB98HBUK40210281482742
Swift Code: HBUKGB4131B

Please note that you are liable for all charges for paying in this manner.

Cancellations: If you have to cancel before you travel, please phone us immediately and confirm in writing. We will make every effort to re-let the property and, should we achieve this, will refund the full rental (less a £30 administration fee). Otherwise, the full payment remains payable on the due date. In the unlikely event that your holiday accommodation becomes unavailable due to reasons beyond our control, we will offer you alternative accommodation of at least equal standard (if possible). Should this not be possible, or meet with your approval, all monies will be returned in full and we shall not be under any other liability. We recommend you purchase an appropriate Cancellation Insurance Policy that could cover you in the event of a cancellation. 

Duration of Lettings: Lettings commence from the time stated on your balance confirmation letter and finish at 10 a.m. on the day of departure. Please ensure that you leave on time, as the caretakers have only a short time to change the property over for the arrival of the next visitors.

Complaints: All complaints must be notified to the agents immediately so that an on the spot investigation can be made if necessary and remedial action taken if required. In no circumstances will any complaint be accepted if it is brought to the agent's attention after the holiday letting has ended. Please, therefore, inform us immediately so that we can endeavour to rectify the matter at the earliest possible opportunity. Complaints regarding cleanliness will not be considered if they are raised more than twenty-four hours after arrival.

Special Requirements: Should you have any special requirements, we will endeavour to meet these, as best we can. Please notify our office.

Guest's Obligations:

To pay for all telephone call charges incurred during a tenancy, unless it is stated that these costs are included in the rental.

To pay for any losses or damages to the property, however caused (reasonable wear and tear excluded), unless the cost of making good such loss or damage can be recovered under the householders insurance policies maintained by the Owners.

To keep the holiday property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as at the commencement of the holiday, and must also leave the holiday property in the same state of cleanliness and general order in which it was found. The owner/agent will be entitled to make an additional charge to the customer if extra cleaning is necessary as a result of the property being left in a dirty condition upon the customer's departure.

Please help us by stripping all used beds on your departure and leaving dirty linen in a pile on each bed. All used towels etc can be left in the bathroom.

Animals: Properties that accept animals, do so on the condition that they are not allowed on any furniture or in the bedrooms. Please clean up after your animal, before your departure. Animals must not be left unattended in your holiday home. Failure to adhere to these rules may jeopardise your chance of staying in our properties again and all future persons being allowed to bring their pet.

Old Cottages: Old cottages, built over a hundred years ago, are for the most part charming, idyllic and full of character. However, they have been built before the days of damp proofing and cavity insulation, therefore the occasional damp patch may appear. Please help us to avoid this by allowing air to circulate through the cottage you are staying in and keep condensation to a minimum. We would therefore advise that old cottages renowned for damp, are best avoided by the elderly, very young babies and those susceptible to moist atmospheres.

Towels: Unless stated towels are not provided. Towels are available for hire, please enquire at the office when booking. NB Hire towels and those provided in some properties are for use in the property only, please bring your own beach towels. If you are travelling from abroad, or by public transportation to Cornwall, we will make every effort to provide you with towels.

Groups: We regret but no groups of over four people, 25 or under, will be permitted to stay in our properties. This is not intended to be discriminatory, but is to protect the Owners' interests.

Specifics: The agents do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking.

Telephone calls: Some telephone calls to the office may be recorded for training and quality purposes.

Appliances: In the unlikely event of an appliance breaking down, please report this immediately to the owner, caretaker or agent, where we will undertake to have the matter rectified as soon as possible. Should we not be able to resolve the issue immediately, (e.g. a part may need to be ordered), the Guests shall have no claim against the Owner or Agent.

Lost Property: Please ensure that you check your holiday property thoroughly before departure for any items that you may have left behind. There is a £10 (minimum) postage and handling fee for the return of any left belongings.

Keys: Please look after your keys/swipe cards carefully. If you should lose them please inform our office immediately. Replacement may incur a charge (at cost).

Entry to Property: The Guests agree to allow the owners and the agent reasonable access to the property.

Booking Conditions & Cottage Details: These booking conditions and property details override and supersede all previous versions and any previous course of dealings between the parties.

Breach of Conditions: The person making the booking is responsible for the property and ensuring that members of the party observe all aspects of their obligations. To comply with the owner's insurance requirements only the maximum number of persons and animals, shown on the Booking Form, may occupy a property. The ages of all members of the party must be stipulated on the booking form. We reserve the right to refuse or terminate, without refund, any booking where we consider there to be a breach of our terms and conditions.

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